Tuesday, September 11, 2007

I will title this post "the sewing machine repair jerk" I don't think I've ever been yelled or ranted at like that before in my life, and had no idea that repairing sewing machines could be such an embittering job. Or maybe he's just naturally a jerk. So what happened? The Friday before last I called this guys to see if he would be able to fix my machine. He was rude when he answered and said I could bring my machine out, but I figured oh well I can meet a few rude people in life and live through it. So Tam and I drove out there to drop it off, and I mean "out there". If we had realized how far out he was we wouldn't have bothered, but by that time we were already over half way there. He hadn't mentioned on the phone that it would take him 2 weeks, but in his parting comment when we were getting back in the car he said to call him if we hadn't heard anything from him in two weeks, and we stressed that the sooner the better if he was able.

So today I called him to find out whether he'd had a chance to look at it, at least to know what the problem is and a general time frame for how soon it would be done. He responded by informing me that he "HAD" not even touched it, that he's a very busy man and that he might get to it by next week. I then attempted to ask him a couple more questions, but was kinda dumbfounded by his tone so I said, "Okay, thank-you, good bye" (yeah, thanks for nothing). So this would have been an "ok whatever" to me, but that he gave me no certain time frame, and I've been needing my machine in working order for the last several weeks. After thinking about it, I resolved to call him back, and be more firm (but polite) in simply asking him if he thought he would be able to look at it by Friday, and if not I would be willing to pick it up on Friday unfixed.

I proceeded to do this. I called him back, and said that I had talked to him a few minutes earlier, but after getting off the phone I had considered my schedule and that I needed my machine as soon as possible, etc etc. He flared up at me, and was yelling at me about how he had a ton of people before me, and that it had only been three days (try a week and 1/2), yada yada. And I responded that I was sorry, I hadn't realized how long his waiting list was, but that I needed my machine, so I would be able to pick it up on Friday. Then he started yelling louder, that if it was left with him there he would charge me the repair price if he even touched it, and that if I wanted my machine back I would have to come get it that very minute because he was going to take it out to the end of his driveway and leave it there. I tried to to explain how far away we were and that I wouldn't be able to, and he reiterated the same thing and hung up on me.

Yeah, I cried after. I don't know, I just don't take that kind of mistreatment very well at all..but I'll live through dealing with this jerk as well. We'll have to see if I can say the same for my machine, as it's raining out, and there's no way we could make the trip out tonight. Sigh..

Jode

5 comments:

Anonymous said...

File a lawsuit if he destroyed your sewing machine. There is no way you would lose. Seek at least twice the value of a brand new comparable machine plus additional damages you feel compensate for your inconvenience and harm. It is the libertarian "two teeth for a tooth" principle.

Jody said...

Yeah not sure. We plan to go out Friday and see if he relented and fixed it or not, as he may have already realized it's not in his best interesting to trash his customers. Not feeling half as vindictive now as I was earlier, even if it would seem right to be so. I'm not too concerned, I'll just have to deal with that when I come to it. But I'll likely give it more thought before Friday.

Anonymous said...

Well, if he does follow through while his threats you can give me his phone number because I feel like tearing a strip off him. The jerk!

Martin said...

Well, that's unfortunate. I hope you feel better and get a repaired machine out of the deal. I'll pray for you.

As for the repair man. From what you've said, he seems to have a hellish existence that incites him to mistreat others. I'll pray for him too. People who are at peace do not behave that way.

Anonymous said...

Martin's probably right so I withdraw my former request. haha